How Lucky Hills Protects Your Data, Coast to Coast

What we collect, why we collect it, and how Canadian players stay in control of their information at Lucky Hills.

Your Data at Lucky Hills

Last updated: September 30, 2026

Running CAD accounts, Interac e-Transfer, and a crypto cashier means we handle real personal and financial information. Here is a detailed look at what we collect, why, and what you can do about it.

When you open an account with Lucky Hills, you are trusting us with details that matter: your identity, your banking or wallet information, and your gameplay history. This page goes beyond the short privacy note in our terms and explains, in plain language, how that information moves through our systems and what controls you have over it.

What We Collect and Why

We collect information in three broad categories: account and identity data, payment data, and technical or behavioural data generated as you use the site. Each category exists to meet a specific need, whether that is verifying who you are, processing a withdrawal, or keeping the platform secure.

Identity details: full name, date of birth, residential address, and a government-issued ID for KYC (Know Your Customer) checks required before withdrawals are released.
Contact information: email address and phone number, used for account verification, support communication, and security alerts.
Payment details: Interac e-Transfer email or bank reference, card details for Visa or Mastercard transactions, or wallet addresses for Bitcoin, Ethereum, Tether and Litecoin deposits and withdrawals.
Proof-of-payment documents: bank statements or screenshots we may request to confirm a deposit method belongs to you, particularly for larger withdrawals.
Account activity: games played, stakes, deposits, withdrawals, bonus opt-ins, and session history, used to manage your balance accurately and detect unusual patterns.
Technical data: IP address, device type, browser, and approximate location, used for fraud prevention and to keep the platform working correctly on desktop and mobile.

Why KYC Matters

KYC checks are standard across the online casino industry and exist to confirm that the person playing is the account holder, that they meet the 19+ minimum age requirement, and that funds moving through the account are legitimate. We may ask for a photo ID, a selfie for comparison, or a recent utility bill. Verification is usually requested before your first withdrawal or when we notice activity that needs a closer look. We only ask for what is necessary to complete the check in front of us.

Security Measures

Account pages and payment forms run over encrypted connections, and passwords are stored in hashed form so nobody, including our own staff, can read them in plain text. Access to identity documents and payment records is limited to the team members who need it to process verification or resolve a support case. We monitor login activity for signs of account takeover, and we recommend using a unique password for your Lucky Hills account plus two-factor authentication where it is offered.

We do not store full card numbers on our own servers; card transactions are handled through the payment processing flow at the point of sale. For the specific processors and payment partners involved, refer to the checkout screens themselves or ask support, since we do not publish third-party processor names on this page.

Cookies and Tracking

Lucky Hills uses cookies to keep you logged in, remember your currency and language preference, and understand which pages and promotions are actually useful to players. Some cookies are strictly necessary for the site to function, such as session cookies that keep your cart or cashier state intact. Others are analytics cookies that help us see which games or pages get traffic so we can improve them.

Essential cookies: login sessions, currency settings, security tokens.
Analytics cookies: aggregated usage patterns, page performance, error tracking.
Preference cookies: language, display settings, previously viewed games.

You can control or delete cookies through your browser settings at any time. Blocking essential cookies may prevent you from logging in or completing a deposit, so if something stops working after a privacy-focused browser change, that is usually the cause.

How Long We Keep Your Data

We keep account, KYC and transaction records for as long as your account is active and for a period afterward tied to our own compliance and fraud-prevention needs. We are not going to invent a specific number of years here since retention periods can vary by document type and internal policy. If you want to know exactly how long a particular record is kept, ask our support team directly and they can confirm the current answer for your account.

Your Rights as a Player

You can ask us what personal data we hold about you, request a correction if something is inaccurate, and ask us to close your account and stop processing your data where we are not legally required to keep it. If you want to exercise any of these rights, contact support through the account area and reference this privacy page. We will confirm what we can action and, if a request cannot be completed, explain why, for example where KYC or transaction records must be retained for compliance reasons.

Support and Concerns

Our English-language support team is available 24/7 and can answer questions about your data, a pending KYC request, or a payment record. If you have a concern about how gambling is affecting you rather than your data, ConnexOntario (1-866-531-2600, https://www.connexontario.ca/) offers free, confidential support across Canada, regardless of which province you play from.

For more on how your money moves through the platform, see Payments. For the rules that govern your account alongside this policy, see Terms and Conditions. For support tools around safer play, see Responsible Gaming. Ready to open an account under these terms? Head to Register.