The Rules Behind Every Lucky Hills Account
Plain language on eligibility, verification, bonus terms and withdrawals for players across Canada.
Lucky Hills Terms and Conditions
Last updated: September 30, 2026
This page sets out the core rules that govern your Lucky Hills account. It works alongside our bonus terms, privacy policy and responsible gaming resources, and it is the page to check whenever a question comes up about eligibility, verification or getting your money out.
Who can open an account
You must be at least 19 years old to register a Lucky Hills account, regardless of the age of majority in your specific province or territory. We apply 19+ as our single minimum across Canada to keep the rule simple and consistent. You also need to be physically located in a jurisdiction where you are permitted to play at an internationally licensed online casino when you register and when you play. One account per person, per household and per payment method is allowed. Opening duplicate accounts, using false information, or letting someone else play on your account can lead to suspension.
There is no single Canadian regulator that licenses online casinos serving players outside Ontario. We say that plainly rather than implying a provincial gaming authority stands behind this site. Lucky Hills operates under an international iGaming licence. The specific licence number and issuing authority, along with the registered company name behind Lucky Hills, are published in the site footer. Please confirm both details there before you play.
Account verification (KYC)
Before your first withdrawal, and at other points we consider necessary, we will ask you to verify your identity. This is standard know-your-customer (KYC) practice across the industry and it protects both you and us from fraud.
- Government-issued photo ID (driver's licence, passport or provincial ID)
- Proof of address dated within the last three months, such as a utility bill or bank statement
- A selfie or short verification photo matching your ID, if requested
- Proof of payment method ownership, such as a screenshot of your Interac-enabled bank account or crypto wallet address
Verification usually takes a few hours once documents are submitted, though it can take longer during busy periods or if documents are unclear. Withdrawals are paused until verification is complete. Submitting altered, expired or third-party documents will result in the funds being withheld and the account being reviewed.
Bonus terms reference
Lucky Hills runs a welcome package for new players along with ongoing free spins and slot promotions. Every bonus, without exception, carries its own wagering requirements, maximum bet limits, eligible games and expiry window. T&Cs apply to all offers. These specific figures live on the Bonus and Promotions pages rather than here, and those pages are updated whenever an offer changes, so check them before you opt in to anything.
Withdrawal rules
Withdrawals are paid in CAD to the same method used for your deposit wherever technically possible. This matches how most Canadian payment providers reconcile transactions and it also helps us confirm ownership of the account you are withdrawing to.
| Method | Typical processing time | Notes |
|---|---|---|
| Interac e-Transfer | Same day to 1 business day after approval | Sent to the email or bank account tied to your deposit |
| Visa / Mastercard | 1 to 5 business days after approval | Refunds capped at original deposit amount on some cards |
| Bitcoin, Ethereum, Litecoin | Under 1 hour after approval, network dependent | Sent to the wallet address used for deposit |
| Tether (USDT) | Under 1 hour after approval, network dependent | Confirm network (e.g. TRC20, ERC20) matches your deposit |
Minimum and maximum withdrawal amounts, and any daily, weekly or monthly caps, are shown in your cashier and can vary by VIP tier. Pending withdrawals can typically be cancelled and returned to your balance before they are processed, should you change your mind or want to keep playing. Any bonus funds and associated wagering requirements attached to your balance must be cleared, forfeited, or otherwise resolved before a withdrawal request is approved.
Account limits, self-exclusion and closure
You can request deposit limits, cooling-off periods or full self-exclusion at any time through support. We honour these requests promptly and will not send you marketing communications during a self-exclusion period. If you are concerned about your play, ConnexOntario (1-866-531-2600, https://www.connexontario.ca/) offers confidential support to people across Canada, not only Ontario residents. Full detail on tools and support sits on our Responsible Gaming page.
Changes to these terms
We may update these terms from time to time to reflect changes in our games, payment partners or operating practices. Material changes will be posted on this page with an updated date. Continued use of your account after changes take effect counts as acceptance of the revised terms.
Related pages
For offer-specific rules, see Bonus and Promotions. For deposit and withdrawal method detail, see Payments. To open an account under these terms, head to Register.